We always start by assuming your claim is valid.
When things go wrong, we’re the experts in putting it right. You can trust us to act swiftly and in your best interests – it’s what we do.
Superior claims handling
Our commitment to you is a superior claims service. This is delivered by our team of UK-based specialists who promise:
- Expertise – our claim handlers are specialists in their field. They’re empowered to make decisions and will appoint any additional experts needed to get the best outcome for you
- Efficiency – we make the claims process as fast and as simple as possible. Straightforward claims are often settled the day we receive them, and in all other cases you’ll be given your own specialist claims handler within 48 hours who you can contact directly
- Empathy – we understand the circumstances resulting in a claim can be highly stressful and we’re here to minimise the disruption to your life
- Fairness – we always act in good faith and honour the intent of the policy